Otivra is designed to be ready to use right out of the box. First, make sure the hearing aid is charged. Then choose the silicone ear tip that feels most comfortable, place the device securely in your ear, and slowly adjust the volume until voices sound clear and comfortable.

For best results, start in a quiet room before using it in busier environments.

It may take a little time to find the right fit and volume setting. If the device is not seated properly in your ear, sound may seem too quiet, muffled, or unclear.

Try removing the device, choosing a different ear tip size, and reinserting it so it sits comfortably and securely. Then adjust the volume slowly until the sound feels natural.

Your Otivra Hearing Aid includes soft silicone ear tips so you can find the best fit. The correct ear tip should feel comfortable while helping the device stay securely in place.

If the ear tip is too small, the hearing aid may feel loose or sound weak. If it is too large, it may feel uncomfortable. Try different sizes until you find the best seal and comfort.

A whistling or feedback sound usually happens when the hearing aid is not fitted securely in the ear, or when the volume is too high.

To fix this:

• Remove and reinsert the device.

• Make sure the ear tip fits snugly.

• Try a different ear tip size.

• Lower the volume slightly.

• Keep the device fully seated in your ear.

Once the fit is secure, the whistling should reduce or stop.

Start with the volume low, then increase it slowly until speech sounds clear and comfortable.

Avoid turning the volume all the way up immediately. A lower or medium setting may sound more natural, especially when you are first getting used to the device.

Yes, Otivra is designed to help make conversations clearer, including in everyday environments. However, very noisy places may still take some adjustment.

For best results, face the person speaking, reduce background noise when possible, and give yourself time to adjust to the sound in busier settings.

This is normal. If you have not used a hearing aid before, everyday sounds may feel louder or different at first. Your ears and brain may need time to adjust.

Start by wearing Otivra for shorter periods in quiet environments, then gradually use it in more active settings like conversations, TV time, or family meals.

You can wear Otivra as needed throughout the day. If you are new to hearing aids, start with shorter sessions and gradually increase your wearing time as the sound begins to feel more natural.

Place the hearing aid into the charging case and connect the case using the included USB charging cable. For best results, charge it fully before your first use.

The product page notes that Otivra is rechargeable and designed for long daily use, so charging it overnight is a simple way to keep it ready for the next day.

If your Otivra Hearing Aid does not turn on:

• Place it in the charging case.

• Make sure the charging case is connected to power.

• Check that the device is seated correctly in the case.

• Let it charge fully before trying again.

• Make sure there is no debris blocking the charging contacts.

If it still does not turn on after charging, contact customer support for help.

Weak or muffled sound can happen if the device is not fully charged, the ear tip does not fit correctly, or the sound opening needs cleaning.

Try these steps:

• Charge the device fully.

• Try a different ear tip size.

• Make sure the hearing aid is seated securely in your ear.

• Clean the sound opening gently with the included cleaning brush.

• Adjust the volume slowly.

Use the included cleaning brush to gently remove earwax or debris from the device. Wipe the outside with a clean, dry cloth.

Do not rinse the hearing aid under water, soak it, or use harsh cleaners. Keeping the device clean helps maintain sound quality and comfort.

Yes. Many customers use one device for each ear, especially if they experience hearing difficulty on both sides. Using two devices may help create a more balanced listening experience.

No. Otivra is offered as an over-the-counter hearing aid and does not require a prescription or clinic visit to get started.

If you have sudden hearing loss, pain, dizziness, drainage, or a serious ear condition, consult a healthcare professional before using any hearing device.

Otivra is designed to be lightweight and discreet. Comfort depends on choosing the correct ear tip size and making sure the device is positioned properly.

If it feels uncomfortable, try a different ear tip and avoid pushing the device too deeply into the ear.

Your package may include:

• Otivra Hearing Aid

• Charging case

• USB charging cable

• Cleaning brush

• Soft silicone ear tips

• Quick start guide

Please check your package contents when your order arrives.

Otivra includes a 30-day money-back guarantee. If you are not satisfied, you can contact customer support within the return period according to the return policy.

• Charge your Otivra Hearing Aid fully.

• Choose the ear tip that fits most comfortably.

• Place the device securely in your ear.

• Start with the volume low.

• Slowly increase volume until voices sound clear.

• Clean the device regularly with the included brush.

• Store it in the charging case when not in use.