Troubleshooting and Testing
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How can I test if my Cardian The Safe Card is working properly?
At a Payment Terminal:
- Attempt a contactless payment with your RFID-enabled card while Cardian The Safe Card is adjacent.
- If the terminal cannot read your card, SafeCard is working.
Using a Smartphone:
- Download an NFC reader app.
- Try to read your RFID card with and without Cardian The Safe Card next to it.
- The app should not read any data when Cardian The Safe Card is in place.
What should I do if SafeCard doesn't seem to be blocking RFID scans?
- Check Placement: Ensure SafeCard is within 2 cm of your RFID cards.
- Inspect for Damage: Look for cracks, bends, or scratches on Cardian The Safe Card.
- Test Again: Try testing with different devices or readers.
- Contact Support: If issues persist, reach out to SafeCard customer support for assistance.
What should I do if SafeCard doesn't seem to be blocking RFID scans?
- Check Placement: Ensure SafeCard is within 2 cm of your RFID cards.
- Inspect for Damage: Look for cracks, bends, or scratches on Cardian The Safe Card.
- Test Again: Try testing with different devices or readers.
- Contact Support: If issues persist, reach out to Cardian The Safe Card customer support for assistance.
Can environmental factors affect the performance of Cardian The Safe Card?
Extreme temperatures, severe physical damage, or exposure to water may affect Cardian The Safe Card's performance. Ensure you protect Cardian The Safe Card from harsh conditions to maintain its effectiveness.